Refund & Cancellation Policy

This policy covers fees paid to Propvanta Property Solutions for its own services. It does not cover payments made directly to third parties — government fees, stamp duty, advocate fees or contractor payments — which follow those parties' own terms.

Consultations

Initial consultations are free. There is nothing to cancel and nothing to refund.

Service engagements

Where you engage us for a defined piece of work — verification, tenant sourcing, project management — the engagement letter sets out the fee and the payment stages.

• Before work begins: cancel in writing and any advance is refunded in full within 10 working days.
• After work begins: we refund the balance of the advance less the value of work already completed and any third-party costs already committed on your instruction. We will show you the calculation.
• After completion: completed work is not refundable. If the work was not delivered as agreed, raise it under the complaints route below.

Management contracts

Ongoing management runs on a monthly fee. Either side may end it with 30 days' written notice. Fees already paid for the notice period are not refunded; fees paid beyond it are.

Third-party costs

Stamp duty, registration charges, government fees and statutory payments are not refundable by us once paid to the authority. Contractor and partner payments follow the terms of the work order you approved.

How refunds are paid

Refunds go back to the account the payment came from, within 10 working days of the amount being agreed. We do not pay refunds in cash or to a third-party account.

If something has gone wrong

Write to our grievance officer, using the address in the footer, with your engagement reference and what happened. We acknowledge within 48 hours and aim to resolve within 15 working days.